FAQ

• Yes, We are a professional factory, founded in 1964, specializing in the production of breathable film/textile in Taiwan. We also have ISO9001:2015, ISO14001:2015, Halal certification on our quality control.

• Yes,welcome to visit us !! Our factory located in Lukang Industrial Park, Taiwan.

• We focus on breathable film/textile. We laminate with many kinds of materials (nonwoven, paper woven and so on). The main area are diaper backsheet fabric, coverall fabric, desiccant pack fabric, warm pack fabric, medical fabric, agriculture cover, construction fabric, outdoor fabric... and so on.

• Our Company was established on 1961 for chemical products and further extends on Extrusion Microporous film at Changhwa 1998.

• Our factory has certificated with ISO 9001, ISO 14001 , Halal certificate, we produce according to these standard procedure on production .
• We have the most professional test lab to have strict quality control from raw materials to finished product according to our quality control system.
• We also have cooperation with the international test lab like SGS, BTTG, Centrcot, Intertek, TTRI, Kaken...and so on.
• We also established a good tracking system. Once you give us the defect number, we can track all components (operator, machine, batch of raw material...and so on). It will easy to find out the real problem.
• All of our products are under supervisor by our QC department, which grantee the disqualify products would not enter the market.
• Just in case if the product delivered was not qualified, we promise to take all the responsibility and the cost. We are looking for long term cooperation
• Your choice, our responsibility" is our slogan and promise.

• Normally 1 year warranty, if storage, handling, converting was properly at customer end.

• Yes, we provide/supply our customers with best and stable quality, the quality always meet the physical standard which meet customer desire.

• We can supply width from min. 80mm to max. 2050mm.

• The regular colors are White, Green and Blue. Other colors are also available.

• We have excellent 4 colors (Red/Blue/Yellow/Black) printing machine which print photo-like design on the film.

• Film performance: Yes, we can follow customer's demand to change condition on resin or machine to meet customer required.
• Printing customizable: Yes, we can follow customer's design to print on the film.
• Packaging details: Yes, we can follow customer's demand for different size on box and pallet.

• Yes, we can do that.

• Please send your design file (ai, pdf, jpg) to us.
• We will follow your design to modify all details to suit our printing machine.
• We will send new file to you for first step confirmation.
• If you have any question on the new design, we will discuss that and change that.
• Once we get your first confirmation, we will print design on paper and send to you.
• Once you get paper, if everything is ok, please sign it back to us for confirmation.
• We will prepare the new printing cylinder which follow this paper and try run on machine to have sample film.
• We will send you the printing film for your final confirmation.
• Once you confirm the printing film, please sign it back and we will run the commercial products based on your order.

***Please note: Once we prepare the printing cylinder, the change on design is impossible.***

• Yes, we have Deep Emboss film from 20gsm to 100gsm.

• We have over 50 years experiences in chemical background, this are supporting us to produce the PE breathable compound by our high technology. We are also design the film machine and lamination machine by ourselves; combine with our chemical theory and the most advance machinery to achieve the excellent 10gsm film for market.

• No, it would not. The Non-woven 30gsm are using on both 43gsm and 63gsm laminated quality, the strength are very close to each other.

• Yes, sample sheet is free and can be ready within 3-5 days.

• We can supply 1 sample roll in free, but the courier charge shall respond by customers.

• After you pay the printing cylinder charge and confirm design process, we can supply 1 roll free of charge, but the courier charge shall cover by customers.

• 1 color cylinder cost US1,800 and it require to be prepaid before we do this cylinder. The cylinder charge will refund if order over 1*40HQ during 1 year.

• Please give us clear details of products. We will follow your specification to quote best price to you. If you are very urgent to get the price, please tell us in advance. We will put it in our first priority.

• In fact, some competitors do 1 time business. They supply good quality on sample sheet/roll, but they use a lot of recycle resin, disqualify ink to reduce the cost during mass production. However, Kae Hwa is looking for long term business. Your choice is our responsibility.

• Discount depend on customer's payment terms, order quantity, order specification...and so on.

• As a supplier, we deeply understand what customer is concern. We always offer the very competitive price without quality compromise.

• Inquiry--- Provide your detail requirement and it will help us to provide sufficient information for your understand and decision.
• Quotation--- Once you confirm our quality is the one you are looking for and we will send our indicate price shortly.
• Sample confirmation--- The sample for customer quality confirm can be arrange within 3 days.
• Production--- When PO and PI was confirm by both parties, the products will insert to production schedule.
• Shipping--- By sea freight, air freight or courier depends on customer instruct, the detailed packing list, commercial copies will provide in advance.

• We accept 100% irrevocable L/C or T/T 30% down payment and 70% balance against the copy of B/L.

• It depends on your order item and quantity. It normally take around 4-6 weeks after confirm PI or PO received. The earlier delivery is negotiable.

• Different item has different MOQ. First order and other item are negotiable.
• Back sheet or Diaper textile: 1 color need 3tons; 2 colors need 5 tons
• White Coverall textile: 50,000/m2
• Colors Coverall textile: 75,000/M per color
• Film: 160,000/m2 per color
• Desiccant cover textile: 10,000/m2

• All paper core is 3". Black pure plastic bag pack the roll-goods. Barcode label will stick on the outside of each roll. If roll width is small, we will load 3/4 layers per pallet with Fumigation certificate.

• Normally we produce most exactly quantity base on customer's order. We don't keep any stock in warehouse, but we do appreciate customer provide their forecast in advance.

• Yes, you can. We can provide door to door service if there is require by customer.

• EXW, FOB, C&F, CIF, Air cargo are all available.

• Depends on item, width and length. We normally load as follows :
  For Sleepy1812TA/1812TA-P/1512TA/1512TA-P : 2700 meters per roll , 12-16 rolls/pallet, width from 260-380mm
  For Sleepy1312TA/1312TA-P/1012TA/1012TA-P : 3000 meters per roll , 12-16 rolls/pallet, width from 260-380mm
  *20 FCL can take about 240-260rolls. *40HQ FCL can take about 560-600rolls. ***Other spec. is negotiable***

• Yes, partnership are most welcome, but it depends on what products and area. Please contact us for further information.

• Consultant always our pleasure if any require regarding our products, materials from customer, we will happy to help.

• Please send sample (sample size over A4 ) to us and describe your requirement. After receive your sample, we will have this sample analysis by our lab. We will share the report with you and suggest you the most similar or even better item for your further.

• Long business relationship should base on a mutual trust by each both parties, we always promise to provide our best service to any of our customer; Or you can order to us by Alibaba Trade Assurance, if anything goes wrong Alibaba will protect you.